FAQ

1. How do your dual-grip socks improve performance and safety in sports?

Our patented dual-grip socks are designed with special grip technology that provides an absolute grip on various surfaces. This helps athletes and active individuals enhance their performance and maintain stability, reducing the risk of slipping or falling during sports activities.

2. What types of sports are your dual-grip socks suitable for?

Our dual-grip socks are suitable for a wide range of sports, including but not limited to yoga, pilates, barre, dance, martial arts, and gym workouts. They can be used on both indoor and outdoor surfaces, providing excellent grip and support.

3. Are your dual-grip socks available in different sizes?

Yes, our dual-grip socks are available in multiple sizes to ensure a comfortable fit for everyone. Please refer to our size chart for accurate measurements and choose the size that best suits your feet.

4. Can I return or exchange my dual-grip socks if they don't fit or meet my expectations?

Yes, we offer a 30-day return and exchange policy. If your dual-grip socks are unused, in their original condition, and within 30 days of purchase, you can return or exchange them. Please refer to our refund policy for more details on the return process.

5. How long does it take to receive my order?

The time frame for order delivery consists of two parts. The processing time, which includes order verification, tailoring, quality check, and packaging, takes approximately 24 hours. The shipping time varies depending on your location. For UK delivery, it takes 48 hours after the order is placed and settled. International delivery usually takes about 5-7 business days. Please note that these are estimated times and delays may occur due to unforeseen circumstances.

6. Can I track my order?

Yes, you can track your order. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your package on our website or the shipping carrier's website.

7. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. You can choose the payment method that is most convenient for you during the checkout process.

8. Do you offer international shipping?

Yes, we offer international shipping to customers worldwide. However, please note that shipping times may vary depending on the destination country's customs procedures and regulations.

9. How can I contact your customer support team?

If you have any questions, concerns, or need assistance, you can reach out to our customer support team by emailing us at wefootsocks@gmail.com. We strive to respond to all inquiries within 24 hours and provide the necessary support to ensure your satisfaction.

10. Are your dual-grip socks suitable for both men and women?

Yes, our dual-grip socks are designed to be suitable for both men and women. They are unisex and can be worn by individuals of all genders.

Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please refer to our full refund policy for more details on eligibility and the return process.